Utility Rates

FAQ

How are water and sewer user rates set?

What are the water and sewer rates?

Why has my residential utility bill gone up?

How are water and sewer user rates set?

Rates are reviewed annually as part of the budgeting process to ensure adequate funding for the maintenance, operation and infrastructure renewal costs.

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What are the water and sewer rates?

Water and sewer rates can be found in the Fees & Charges Bylaw.

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Why has my residential utility bill gone up?

Your utility bill is based on two factors that change: consumption and user rates.

The most common reason customers see an increase over their last bill is that the amount of water used has increased for activities such:

  • Watering lawns and gardens
  • Power washing, car washing
  • Filling swimming pool
  • Guests in the home using showers and laundry
  • Water leaks 

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